FAQs

How to Order? Who Should I Contact If I Want to Shop?

You can shop directly through the “SHOP” section on top of our page. Read our How to Order page for more information. However, you can always contact us through hello@kawungliving.com / +62 812 8439 678.

Can I Buy In Wholesale or Be a Retailers?

Yes, you can. For more information on wholesale and retailers please email us to hello@kawungliving.com and we will gladly help you.

What Payment Methods Are Accepted?

Currently, we only accept Bank Transfer (through BNI, Bank Mandiri & BCA) and Credit Card Payment (through Midtrans). We will try our best to improve our payment system so you can shop more conveniently in the future. Please read our Payment Method page for more information.

What Shipping Methods Are Available?

For Domestic Shipping, we use JNE Shipping Company. Delivery time will vary according to your shipping address. Estimated delivery time can be found at http://www.jne.co.id. Go to our Shipping Information page for more information.

How Do I Return or Exchange An Item?

You can return/exchange our product, except for sale items. Sale items are non-changeable and non-refundable. All sale items are final. Please read our Return Policy page for more information.

How Can I Cancel Or Change My Order?

That’s really unfortunate. Contact us on hello@kawungliving.com immediately so we can find the solution for you.

Do I Need An Account to Order?

You can order as a “Guest” but we recommend you to register an account so you can make a faster checkout and payment. By registering, you can also have a chance to join our loyalty program.  We ensure that your information is private and safe.

What Is The Homemaker Club?

Homemaker Club is our loyalty program designed for our beloved customers. By spending accumulation of IDR 500,000 you can enjoy special offers and discount all year long. Go to Homemaker Club page more info.

Do You Do Custom Order?

Yes, you can check our Custom pages for more information and requirements you need to follow. We listed some products we’ve made before in our Portfolio, our signature Pattern List, and pricing table in Pricing List.

I Want to Make Products for My Own Brand, Can You Give Me Additional Discount?

Of course! We’d be glad to help aspiring and beginner entrepreneurs to start. We can also help you to put your label and packaging on the products. Contact us to get in touch!

Didn't find what you're looking for?

LET'S GET IN TOUCH